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JCP&L Outage Info Available Through New App

Downloadable app comes after customers demand better communication following Superstorm Sandy.

The parent company of Jersey Central Power and Light is touting its new mobile phone app, which the company says could be helpful during times of power outages.

The app launched by FirstEnergy Corp. is free for its customers in the five states the company's utilities serve, and offers quicker access to outage maps, simplified reporting of outages, and access to personal account information.

“Our new smartphone app and mobile website make it easier for our customers to stay in touch with us and conduct every-day transactions when they’re on the go, whether it’s reporting a power outage or paying a bill,” Ronald I. Green, vice president of Customer Service, said. “The new tools also make our simple and secure online bill payment programs even more convenient.”

The app also offers "click-to-call" for customer service and links to the company’s social media sites and the company's website.

Many New Jersey residents have been demanding better communication on power supply outages from the company, especially after Superstorm Sandy knocked power out for hundreds of thousands of residents for more than a week. The company was also directed to develop better communications by the New Jersey Board of Public Utilities after 2011's Hurricane Irene also caused widespread and sustained power outages. 

The mobile website is automatically enabled when customers use a smartphone to visit www.firstenergycorp.com. Apple iPhone and Android smartphone apps are available for each of FirstEnergy’s 10 electric operating companies—customers can use the keyword "FirstEnergy" to locate the apps in the online store.

The company said the app and mobile website are part of FirstEnergy’s ongoing efforts to "enhance service to its utility customers." The company is also developing two-way text messaging and email alerts for outages for the apps. 

Liberty February 08, 2013 at 02:50 PM
NHM--you go to their website or township website. If you can charge a phone, you can charge an iPad or computer. Also, you can get OEM texts on any cell phone from Wash. Twp., they were extremely helpful and proliferate, and local, during Sandy.
Steve February 08, 2013 at 03:10 PM
I switched suppliers from JCP&L, it is only the commodity charge, the delivery remains JCP&L and does not change if you change suppliers. Also I only have a flat rate meter, you would have to have different meter for peak and off peak rates. Since switching my bill has always been lower then if I paid JCP&L rate. On your bill you will see a rate to compare.
Liberty February 08, 2013 at 07:38 PM
Steve--we did compare rates and that's why we initially switched companies. But we discovered all told, we were paying more and switched back. We don't have separate on and off peak meters, we have one meter and the on and off usage is on the bill. If your bill is lower-great-ours wasn't, it was more.
Blecky HobNobbingGobStopper February 09, 2013 at 12:40 PM
Money Money Greed Pilfer Steal ......funny? Most Millburn Twp. Residents should feel right at home dealing with JCP&L. Criminal is as criminal does!
D Ambriano February 11, 2013 at 04:40 PM
They are trimming trees by me...the same line they continue to trim, slash, and clear cut every other year that supplies the county (although they claim "every 4 years"). The local lines along Waughaw road, which haven't been touched in over 15 years, remain overgrown and dangerously "un" maintained. When the subject is broached, the answer is (as it has been for the past 15 years): "They're paying me to maintain THIS line, not that one."

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